Tim Carmody in Noticing, the Kottke.org newsletter: Learning begins in wonder (the Greeks would call it thauma) as much or more than in criticism (skepsis).
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I might have a mild obsession with a particular way of thinking about design. It's not entirely complementary.
A concept shamelessly stolen from Russell Davies. This is a generic brand video https://www.youtube.com/watch?v=2YBtspm8j8M Shamrock organisations Shamrock organizations have an organizational structure with three distinct parts. The first part, or leaf, represents the core staff of the organization. They are likely to be highly trained professionals who form the senior management. The second leaf consists [...]
Lisa Reichelt's three things senior public servants should know about making better services for end users.
Restaurants supply the raw material, and we come in to collect it with a smartphone lens
Avoiding "go to your my account" and other awkward phrasings.
"my" is a bad label for anything in a user interface
What sort of researcher are you, anyway?
Great review by Simon Terry of Kenneth Mikkelsen and Richard Martin's The Neo-Generalist.