Hi! I’m Ben Kraal. I’m Head of Research and Strategy for a UX Consulting firm.
Before I was a consultant I was an academic. Working in industry as a user experience researcher is all the good bits about being an academic and none of the marking or weekend emails.
Before escaping the academy, I was a research fellow and lecturer in Industrial Design at QUT. I got to research how nurses bandage people’s legs, what people do in airports and the potential organisational impacts of electronic health records in disability care.
More generally, my background spans computer science, sociology and design. I’m currently reading too many books.