Moving past design as a service

Julie Zhou’s post looking back on what she learned in 2016 was widely shared in my social media designery bubble. I thought this was a good insight:

you will always be treated as a service if you assume your role is to wait around for others to come to you with some specific problem to solve. The path to getting out of being a service is to have an opinion about which problems are worth solving and convincing other people of that.

This was good too:

Being a designer is like having a superpower that allows you to show other people the future.

With great power comes great responsibility, of course.

Work is created in meetings

This is a great analysis of meetings and email by Jason Downs.

I used to think that most work arrived by email, but after looking closely at it, it’s clear to me now that the critical point at which work gets created is in meetings. Email, as painful as it is, is really about people requesting a response to the fact that work needs to get done; students asking for extensions, colleagues asking about that project you are working on together, program managers asking about that new course design…

Good advice on how to take charge of the meeting/email cycle later in JD’s post, too.