Lisa Reichelt's three things senior public servants should know about making better services for end users.
Avoiding "go to your my account" and other awkward phrasings.
"my" is a bad label for anything in a user interface
Great review by Simon Terry of Kenneth Mikkelsen and Richard Martin's The Neo-Generalist.
Good short post by Tristan Cooke: What is a Service? pause for a second and try and define a ‘service’. It’s hard, right?
Do you "design think"? You should read this great piece by Emma Blomkamp on building the evidence for co-design in policy.
Ten great tips for advertising planners. Generally useful for anyone in a creative profession. My favourites: 1. See the world differently to everyone else 2. Try to be interesting first and right second 4. Read weird shit it always comes in handy 8. Always think and communicate clearly – radical doesn’t mean complicated
The WSJ says that CEOs are going back to the idea of offices because open plan is terrible.
Brian Millar says that advertising should be funny, useful, beautiful or inspiring.
Lella Vignelli died on 22 December 2016. Vignelli Associates released a beautiful tribute book (pdf) showing many of the amazing things, interiors, products and clothing, she designed over her life.
Julie Zhou's post looking back on what she learned in 2016 was widely shared in my social media designery bubble. I thought this was a good insight: you will always be treated as a service if you assume your role is to wait around for others to come to you with some specific problem to …
This is a great analysis of meetings and email by Jason Downs. I used to think that most work arrived by email, but after looking closely at it, it’s clear to me now that the critical point at which work gets created is in meetings. Email, as painful as it is, is really about people …