Lisa Reichelt’s three things senior public servants should know about making better services for end users.
Avoiding “go to your my account” and other awkward phrasings.
“my” is a bad label for anything in a user interface
Great review by Simon Terry of Kenneth Mikkelsen and Richard Martin’s The Neo-Generalist.
Good short post by Tristan Cooke: What is a Service? pause for a second and try and define a ‘service’. … More
Do you “design think”? You should read this great piece by Emma Blomkamp on building the evidence for co-design in … More
Ten great tips for advertising planners. Generally useful for anyone in a creative profession. My favourites: 1. See the world … More
The WSJ says that CEOs are going back to the idea of offices because open plan is terrible.
Brian Millar says that advertising should be funny, useful, beautiful or inspiring.
Lella Vignelli died on 22 December 2016. Vignelli Associates released a beautiful tribute book (pdf) showing many of the amazing … More
Julie Zhou’s post looking back on what she learned in 2016 was widely shared in my social media designery bubble. … More
This is a great analysis of meetings and email by Jason Downs. I used to think that most work arrived … More