Lisa Reichelt's three things senior public servants should know about making better services for end users.
What sort of researcher are you, anyway?
Good short post by Tristan Cooke: What is a Service? pause for a second and try and define a ‘service’. It’s hard, right?
This is not a how-to.
A great post by Pat Thomson on interviewing and the importance of asking how not why.
Last week I had the great pleasure of being interviewed by Professor Geraldine Fitzpatrick on the Changing Academic Life podcast.
The "digital natives" and "digital immigrants" dichotomy is decreasingly useful if not outright wrong. White and Le Cornu's Visitors and Residents typology (or continuum) is far better. Visitors understand the Web as akin to an untidy garden tool shed. They have defined a goal or task and go into the shed to select an appropriate …
I've been to presentations like this (via Anne)
Via Justin Pickard, in a book called Imagining Classrooms by Vicki Macknight, a few interesting passages on the value of treating data as a material: Remembering advice given in the qualitative research methods texts I had studied as an undergraduate, I made a set of file cards. Onto each, I stuck a picture drawn by a …
A great piece by Stef DiRusso on the value of qualitative data in design