Lisa Reichelt's three things senior public servants should know about making better services for end users.
What sort of researcher are you, anyway?
Not root cause analysis, but any one of these might help you think about better questions.
Do you "design think"? You should read this great piece by Emma Blomkamp on building the evidence for co-design in policy.
Ten great tips for advertising planners. Generally useful for anyone in a creative profession. My favourites: 1. See the world differently to everyone else 2. Try to be interesting first and right second 4. Read weird shit it always comes in handy 8. Always think and communicate clearly – radical doesn’t mean complicated
Brian Millar says that advertising should be funny, useful, beautiful or inspiring.
I like the idea of The Liberal Arts. I sometimes say that I studied Computer Science but accidentally ended up with a liberal arts education. Design is supposed to be a new liberal art, too. The great blog Snarkmarket released a book 8 year ago called "The New Liberal Arts". It's kind of like a …
Julie Zhou's post looking back on what she learned in 2016 was widely shared in my social media designery bubble. I thought this was a good insight: you will always be treated as a service if you assume your role is to wait around for others to come to you with some specific problem to …
A great post by Pat Thomson on interviewing and the importance of asking how not why.
Richard Rumelt1 on bad strategy: By the early 2000s, the juxtaposition of vision-led leadership and strategy work had produced a template-style system of strategic planning. (Type “vision mission strategy” into a search engine and you’ll find thousands of examples of this kind of template for sale and in use.) The template looks like this: The …