OSX Mojave comes with a little-publicised feature called Stacks. Apple patented the design for this in 1992, first implemented it in a half-hearted way in 2003 and then it took another 15 years before they launched it in the way it was envisaged.
Last week on Twitter I saw a series of tweets come through from Jackie Liddle who was live-tweeting a talk by Nancye Peel. This one shocked me: Nurses bear the brunt of the lengthy paperwork required when older people come to hospital. Up to 27 forms on entry- compliance can be affected: Peel — Jacki …
I might have a mild obsession with a particular way of thinking about design. It's not entirely complementary.
Lisa Reichelt's three things senior public servants should know about making better services for end users.
Restaurants supply the raw material, and we come in to collect it with a smartphone lens
Avoiding "go to your my account" and other awkward phrasings.
"my" is a bad label for anything in a user interface
What sort of researcher are you, anyway?
Good short post by Tristan Cooke: What is a Service? pause for a second and try and define a ‘service’. It’s hard, right?
Not root cause analysis, but any one of these might help you think about better questions.
Do you "design think"? You should read this great piece by Emma Blomkamp on building the evidence for co-design in policy.