I might have a mild obsession with a particular way of thinking about design. It's not entirely complementary.
Lisa Reichelt's three things senior public servants should know about making better services for end users.
Restaurants supply the raw material, and we come in to collect it with a smartphone lens
Avoiding "go to your my account" and other awkward phrasings.
"my" is a bad label for anything in a user interface
What sort of researcher are you, anyway?
Good short post by Tristan Cooke: What is a Service? pause for a second and try and define a ‘service’. It’s hard, right?
Not root cause analysis, but any one of these might help you think about better questions.
Do you "design think"? You should read this great piece by Emma Blomkamp on building the evidence for co-design in policy.
Ten great tips for advertising planners. Generally useful for anyone in a creative profession. My favourites: 1. See the world differently to everyone else 2. Try to be interesting first and right second 4. Read weird shit it always comes in handy 8. Always think and communicate clearly – radical doesn’t mean complicated
The WSJ says that CEOs are going back to the idea of offices because open plan is terrible.