This week in references

A concept shamelessly stolen from Russell Davies. This is a generic brand video https://www.youtube.com/watch?v=2YBtspm8j8M Shamrock organisations Shamrock organizations have an organizational structure with three distinct parts. The first part, or leaf, represents the core staff of the organization. They are likely to be highly trained professionals who form the senior management. The second leaf consists […]

If I could tell you 3 things – notes from a brief career in the public service – disambiguity

Lisa Reichelt’s three things senior public servants should know about making better services for end users.