Facilitating Great Design

This is a fantastic tip:

“The bookend” is a great technique I use to elicit expectations. At the beginning of a meeting, ask the group a grounding question about their expectations for the meeting. “Write this down: What do you want get out of the next two hours?” Have them put it aside for later. Before you leave, give anyone whose expectations have not been addressed during the meeting a chance to express their concerns. Collect those expectations, document them in a shared location, and address them in future collaborations or subsequent project work.


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