Don’t say Journey Maps

Yesterday on Twitter, Dan Saffer asked:

Which reminded me of a post @trib made before Christmas where he was using (resorting to?) post-its:

The ONLY flexible way to pull apart a complex set of business rules and processes. #servicedesign #ux

A post shared by Stephen Collins (@trib_22) on

 

Which reminded me of the end of Latour’s A Cautious Prometheus (2008):

So here is the question I wish to raise to designers: where are the visualization tools that allow the contradictory and controversial nature of matters of concern to be represented? […] What is needed instead are tools that capture what have always been the hidden practices of modernist innovations: objects have always been projects; matters of fact have always been matters of concern. The tools we need to grasp these hidden practices will teach us just as much as the old aesthetics of matters of fact —and then again much more. […] What I am pressing for is a means for drawing things together —gods, non humans and mortals included. Why should this prove to be an impossible task? Why can the powerful visual vocabulary that has been devised in the past by generations of artists, engineers, designers, philosophers, artisans and activists for matters of fact, not be devised (I hesitate to say restyled) for matters of concern?

Maybe someone has come up with a generalisable tool or technique that can do this, but maybe no-one has and that’s the art of it.

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